Claims Prevention
ICCS provides claims prevention topics, especially produced for the needs of the LTL industry. These topics reflect our long experience in claims and claims prevention with major carriers.
Using our materials, your supervisors now have professionally produced quality materials to conduct pre-shift or weekly meetings. The materials will provide your personnel with both "common sense" and detailed instruction on how to identify potential claims situations and how to prevent them. The meetings will be productive and educational; every person at every terminal will now hear the same message!
Our package of 30 claims prevention topics, include materials that are both intended for P&D drivers as well as dock operations. The first and last defense in claims is at the time of pickup and delivery. Having well trained P&D drivers will save your company thousands of dollars every month as your P&D drivers will be able to identify potentially costly claims situations. Your dock personnel will receive best practice suggestions on freight handling and how they can do their part in reducing claims and improve customer satisfaction.
The claim prevention topics are available on a CD, with you company logo. Having the claims prevention topics on a CD gives our customers the option of sharing the topics with multiple terminal locations and reuse over and over again.
For the cost of only $300, your company now has the tools to help reduce claims, save money spent on claims and improve customer satisfaction.
OS&D and Claims processing training
ICCS has number of resources available, including customized OS&D and claims processing policy and procedures manuals. If interested, please inquire about our services.